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NFB Complaints

In order to maintain the NFB’s high standards members must provide business and financial references, be VAT registered (if applicable), have public liability insurance, be CITB registered, and adhere to a strict Code of Conduct in their relationships with clients.

For members of the public, the NFB provides an online ‘find a builder’ search tool along with top tips for choosing the right builder.

Whilst NFB members have to conform to certain criteria upon joining and throughout their membership, the NFB does not offer any guarantee against their work. The NFB offers a complaints procedure and this aims to assist in the resolution of any issues between a member and their client amicably and in a timely fashion in so far as is possible.

The NFB expects its members to adhere to the highest standards and best practice in the industry. However, in the rare instance that a member comes under investigation, the NFB will be thorough in its enquiries. If they are found to be in breach of the code of conduct or found to fall short of our standards, the NFB has procedures in place to expel or remove the member from membership.

The NFB will investigate a complaint with the member in question and will update the complainant to let them know of the outcome. The NFB has the authority to suspend a member whilst investigations are being carried out.

The NFB is not in a position to make a judgement on the technical and construction rights or wrongs or a particular case or to apportion blame to an individual or company. The case could be taken to mediation, adjudication, arbitration or litigation for such judgement and the costs would have to be covered by the parties involved, not the NFB.

Please click here to view our complaints process and to download a complaints form if you wish to make a complaint about an NFB member and return to:

Customer Services Supervisor
National Federation of Builders
3-5 Rough Hey Road